Shipping policy

Shipping Policy

Business Name: Leadville by Lamplight Tours

All orders are processed within 2–5 business days unless otherwise stated.

Orders are not shipped or delivered on weekends or holidays. During high-volume periods, processing times may be slightly extended.

You will receive a confirmation email once your order is placed, and a second notification with tracking information once your order has shipped.

Shipping rates are calculated at checkout based on your location and selected shipping method.

Estimated delivery time:

Delivery times are estimates and may vary due to carrier delays, weather, or other factors outside of our control.

We currently ship within the United States.

If you are interested in international shipping, please contact us before placing your order.

Once your order has shipped, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to update.

We are not responsible for delays caused by shipping carriers, weather conditions, or incorrect/incomplete shipping addresses provided at checkout.

Once a package has been marked as delivered by the carrier, we are not responsible for lost or stolen items.

If your package is missing, please:

Please double-check your shipping address at checkout. We are not responsible for orders shipped to incorrectly provided addresses.

If you notice an error, contact us immediately at leadvillebylamplight@gmail.com. We will do our best to update it before the order ships.

If your order arrives damaged or you receive the wrong item, please contact us within 5 days of delivery at leadvillebylamplight@gmail.com with:

We will make it right as quickly as possible.

All sales are final. Please refer to our Return & Refund Policy for full details.

We’re a small business, and every order matters to us. We pack and ship everything with care—and we appreciate your patience and support.